This section will help you find information on things that will be useful for you to know and may make life easier when you come into the UK such as TV licences, rubbish disposal and recycling, consumer information in the UK, manners and customs, bringing pets into the UK, finding your place of worship in the UK and gun and knife laws.

TV Licences

If you have a TV and are living in the UK you need to have a TV licence.

Visit the TV Licensing website for information on getting or renewing your TV licence.
This website has translated information at the bottom of the website.
 

Visit the DirectGov website for information on how to get a free TV licence.

Rubbish Disposal and Recycling

Waste disposal and recycling practices will vary depending on where you live. Check with your local council to find out how your neighbourhood disposes of its garbage / rubbish.

Visit the DirectGov website and enter your postcode to find your local council website.

Buying in the UK

If you are making any type of purchase in the UK, from buying a car, a phone or groceries, you can get advice on what to expect and your rights if something goes wrong.

Visit the DirectGov website for information on rights when shopping for goods and services and dealing with faulty goods, scams and rip offs’.
 

Visit the Consumer Direct website for more information on buying in the UK.

Manners and Customs

Queuing (waiting in line)

In the UK this is a common custom. People queue at the Post Office, at the grocery store, in banks, outside cash machines and at the bus stop. It is customary to queue patiently, waiting for your turn. In many public places, such as banks, Post Offices and stores, there is a sign saying “Queue Here” with ropes and poles leading up to the window or desk to where you will be helped. It is customary to get behind the last person in the queue and wait your turn.

Walking your dog

Under the Dog Act 1996, if your dog fouls in a public place, you must clean up the mess. When walking your dog, take a bag with you to pick up your dog mess; either put it in a dog waste bin (these are usually red) or take it home with you and dispose of it. You can report dog fouling that isn't cleaned up to your local council.

Bringing Pets into the UK

If you want to bring your pet into the UK, there are many steps you need to take before travelling. The Department for Environment, Food and Rural Affairs (DEFRA) has this information.

Visit the DEFRA website for information on bringing your pet to the UK.

I want to find a church or place of worship

To find your local church or place or worship, the links below may help you:

Find a Church.
 

Find a Mosque.
 

Find a Faith Group. 

Gun and Knife laws

It is against the law and a punishable offence to carry knives, guns or anything considered an offensive weapon in public spaces. An offensive weapon is any bladed or sharply pointed instrument. The maximum penalty for an adult carrying a knife is four years in prison and a fine of £5000.

Visit the DirectGov website crime and justice section for more information on knife laws.