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  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
  • myUKinfo - All you need to know about living and working in the UK
Home › Housing

Social Housing

This section provides information about social housing.
 
Social housing is housing that is let at low rents and on a secure basis to people in housing need. It is generally provided by councils and not-for-profit organisations such as housing associations.

Housing Associations

Registered Social Landlords (RSLs) are also known as housing associations.

People housed by RSLs are those defined as being in 'housing need' but eligibility criteria differ. All housing associations must have written policies on the type of housing services they provide. Housing associations take the majority of their new tenants from local authority waiting lists, so it is usually best to contact your local council housing department in the first instance.

DirectGov: Housing Associations.
Information about housing associations, and how to become a tenant or receive help with home ownership.

For information on a housing association near you, you can contact the National Housing Federation; they keep lists of housing associations by area.
 
National Housing Federation: 020 7067 1010*
 
For more information on social housing visit the websites below.

DirectGov: Social Housing.
Here you can get information on applying to buy a council home, renting a council property, housing associations and other information on social housing.
 

Tenant Services Authority (TSA).
The Tenant Services Authority (TSA) can help you find a housing association.
 

Shelter.
Shelter has information on social housing including what it is and who is eligible for social housing.  They also provide information from their helpline for anyone with a housing problem.

Shelterline: 0808 800 4444*
 
Monday-Sunday 8am-8pm

YMCA England Housing Scheme.
YMCA England housing schemes are managed by local YMCAs and provide safe, secure and affordable accommodation for young people.

Problems with Housing Associations

If you are having problems with your housing association and would like to make a complaint, you can contact the Housing Ombudsman Service.  They are an independent housing organization that deals with problems with housing associations, landlords and other housing problems.

Visit the Housing Ombudsman Service website.

Housing Ombudsman Service: 0300 111 3000*
 
(*Helplines will be answered in English. Ask if there is an interpreter available.)

 

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