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Social HousingThis section provides information about social housing.
Social housing is housing that is let at low rents and on a secure basis to people in housing need. It is generally provided by councils and not-for-profit organisations such as housing associations.
Housing AssociationsRegistered Social Landlords (RSLs) are also known as housing associations. People housed by RSLs are those defined as being in 'housing need' but eligibility criteria differ. All housing associations must have written policies on the type of housing services they provide. Housing associations take the majority of their new tenants from local authority waiting lists, so it is usually best to contact your local council housing department in the first instance. DirectGov: Housing Associations. For information on a housing association near you, you can contact the National Housing Federation; they keep lists of housing associations by area.
National Housing Federation: 020 7067 1010*
For more information on social housing visit the websites below.
DirectGov: Social Housing. Tenant Services Authority (TSA). Shelter. Shelterline: 0808 800 4444*
Monday-Sunday 8am-8pm
YMCA England Housing Scheme. Problems with Housing AssociationsIf you are having problems with your housing association and would like to make a complaint, you can contact the Housing Ombudsman Service. They are an independent housing organization that deals with problems with housing associations, landlords and other housing problems.
Visit the Housing Ombudsman Service website. Housing Ombudsman Service: 0300 111 3000*
(*Helplines will be answered in English. Ask if there is an interpreter available.)
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Page last updated: 11 Mar 2010 17:40 UK